Privacy Policy

Effective Date: 25 June 2025
Last Updated: 25 June 2025

Thank you for visiting GM Online & Vihar Tours. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you make a payment through our website using Razorpay.

1. Information We Collect

• Personal Information: Name, email address, phone number, billing/shipping address.
• Payment Information: Razorpay may collect your payment details such as card information, UPI ID, bank account details, and OTP-based verification to process payments securely.
• Transaction Details: Order details, transaction ID, amount paid, time/date of payment, and related payment logs.
• Device & Technical Data: IP address, browser type, operating system, and access time collected via Razorpay and analytics tools.

2. How We Use Your Information

• Process your payments securely through Razorpay.
• Provide order confirmation and delivery status.
• Communicate with you regarding your transaction or support queries.
• Improve our website and customer experience.
• Comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information in the following cases:

• Payment Gateway: With Razorpay to facilitate payment transactions securely.
• Legal Obligations: When required to comply with applicable laws or respond to lawful requests.
• Service Providers: With trusted third-party vendors (e.g., hosting, analytics, delivery partners) under strict confidentiality agreements.

4. Razorpay Privacy & Security

All payments are processed securely through Razorpay, which is PCI-DSS compliant and uses encryption and secure servers. For more information, please refer to Razorpay’s Privacy Policy.

We do not store any card or sensitive financial information on our servers.

5. Cookies and Tracking

Our website may use cookies to improve user experience and monitor site traffic. These do not collect personal information and can be managed through your browser settings.

6. Your Rights

You have the right to:

• Access, update, or delete your personal data.
• Withdraw consent at any time.
• Contact us to inquire about how your data is used or request a copy of the data we hold.

7. Data Retention

We retain your personal information only as long as necessary for transaction processing, legal obligations, and service improvements.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., Razorpay, shipping providers). We are not responsible for the privacy practices of these external sites.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

GM Online & Vihar Tours
📧 Email: journeychoice@gmonline.in
📞 Phone: +91 6305248996 / 7013127665 / 9908333288